Advancing Service Together

For over 5 years, Field Service Asia has brought together cross-industry service, support and customer success leaders to build world-class operations.

With forward-looking content and unique session formats, the Field Service Asia Virtual Summit is designed to help you achieve service excellence and drive profitability by learning from the world’s biggest and most innovative manufacturers.

“By far the leading Field Service conference in Asia”
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“Really inspiring to see so much customer focus”
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“Unbeatable opportunity to showcase our products and capabilities”
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Our Speakers. Your Visionaries.

They’re Brave. They’re Bold. They’re Innovative. And They’re All Speaking at Field Service Asia.

Why Field Service Asia Virtual is Rated #1

Learn From The Largest Service Speaking Facility In APAC

You’ll listen to 30+ leading expert service speakers for an unbiased view of where the future of service is headed. With 150+ senior executives in attendance, you’re guaranteed to make new connections, and walk away with actionable insights to take your service program to the next level. All from the comfort of your own remote office.

The Most Interactive Online Event, Ever

Join your peers for 20+ sessions over two days with multiple formats to choose from. From case studies, all-star-panels, 1-to-1 meetings, interactive think tanks, roundtables and much more, you’re guaranteed to bump digital elbows with service and support royalty.

Your One-Stop-Shop For Tech Innovation

At our virtual event, you’re one click away from the most innovative suppliers in the service industry. Explore their products, attend 1:1 demos, and learn from their experts. You’ll discover new tech that can help you become a service organization of the future.

Trusted By The World’s Biggest Manufacturers

From the largest organizations in manufacturing, telecom, utilities and oil & gas, to small and medium-sized companies, Field Service Asia is for organizations who want world-class service and customer experience operations.

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Agenda At A Glance

Day One: Wed – Nov 4
Optimizing Your Field Service Workforce

  • Keynote: Field Service in the hot zone – The ultimate guide to the post-pandemic service success
  • Panel: Field Service in a Covid-19 world
  • Panel: Remote support, customer self-service and automation in field service
  • LIVE INTERACTIVE CONTENT
  • Think Tank: How to leverage remote diagnostics & AR
  • How To Roundtables: Data, IOT, real-time diagnostics, spare parts
  • Think Tank: Real-time monitoring technology

Day Two: Thurs – Nov 5
Customer Service in the ‘New Normal’

  • Keynote: How to move from the voice of the customer to the mind of the customer
  • Panel: Covid-19 as a strategic re-boot
  • Panel: CX in the age of Covid 19 and beyond
  • LIVE INTERACTIVE CONTENT
  • Think Tank: Connected and automated field service to generate ROI
  • How To Roundtables: People, tech investments, remote teams, CX
  • Think Tank: How to solve simple issues remotely

“The perfect selection of topics delivers actionable solutions to address the biggest field service challenges currently facing us”

Christian Schmid, Head Global Service Operations, Belimed AG