Day 1- Wednesday 13th November 2019
Wednesday, November 13th, 2019
Whether you’re trying to out-service a competitor or disrupt an entire industry, creating less friction and being more convenient for your customers should be your strategy. When you raise the convenience bar, you create the next level of amazing customer experience. And, when you do, your customers will reward you with their money, their loyalty and their referrals. That’s the advantage of having a 360 Degree customer view. Join this panel where our experts from Globe Telecom, Schindler, GE Healthcare, Chorus and ClickSoftware share their secrets to customer success with you:
•How can you close the communication gap and eliminate disconnect between your sales and service teams?
•How can you map out every touch point your customer has with any aspect of your company and look for ways to reduce friction?
•How can you ensure that customer needs are met and service expectations can be addressed whether customers interact with the CRM or a field service technician?
•How can you give your sales teams visibility into the products and services used by a customer to help them identify opportunities and make cross-sells and up-sells?
•How can you create an enhanced visibility into your customer to get more sales opportunities, better sales performance, and a better bottom line?