Reimagining the Future of Service
Field Service Asia 2023
November 7 - 8, 2023
Equarius Hotel, Sentosa, Singapore
The Conference for Leaders in Customer Success, Service & Support
Field Service is proud to have spent 7 years reimagining the future of service along with you and hundreds of other industry executives. We hear from our customers, year after year, from the best firms in the world, that we remain the #1 community for service, support and customer success leaders in Asia. Why? Because no one else around has the blockbuster speakers, sharing the most useful information, in the ever changing learning formats that define Field Service.
Here since 2017. No holds barred. Dedicated to helping you achieve service excellence. Make plans to join us. You won’t find better.
INDUSTRY TRENDS
“Absolutely insightful! The summit focused on micro and macro level challenges across industries and new ideas and solutions were shared specifically in current post-pandemic situation for all of leaders.”
Lok Fung
Head of Transit Management Competence Centre
Schindler Group
BEST IN CLASS
“Perfect summit for field service professionals with opportunities to exchange best practices on transformation, innovation and also discover new products and extend your network.”
Laure Crespo
Head of Operations for Field Services, APAC & China
Schneider Electric
PRICELESS INSIGHTS
“This summit is a great place to meet like-minded peers and stay current on today’s challenges and emerging practices in service. The new insights are vital to lead the (digital) service transformation.”
Jan van Veen
Founder & Managing Director
moreMomentum
The Best in Service, in One Place:
Andrea Artiles
VP Field Services Operations, International & China
Schneider Electric
Gaurav Julka
Head of Appliance as a Service, APAC & MEA
Electrolux
Timothy Unsell
Aftersales Business Manager, Asia Pacific
Aston Martin Lagonda Ltd
Alvin To
Head of Group EI Sales and Services
Jardine Schindler Group
Ken Lam
Head of Aftersales
BMW Tian Siang Premium Auto
Madhu Krishnamurthy
Head of Services, Asia Pacific
Sartorius
Raily Quah
Vice President Technical
SGI Aviation
Peter Wong
Director, Aftersales
NexxtGen Pte Ltd
Brian Alesi
Senior Director, Customer Experience & Field Service, Asia Pacific
Hologic
Sockalingam Muthiah
Head of Services, APAC
HERE Technologies
Jamie Morais
Director of Aftersales, ASEAN & General Distributors
Stellantis Peugeot
Pei Ee Chan
Head of Service
GEA Singapore
Angelito Berber
Head of Customer Support, APAC
Ceragon Networks
Bjorn Ten Tusscher
Head of Service, EUV
Trumpf
Frank Lin
Service Director, Asia Pacific
Leica Microsystems
Eve Barre
ASEAN economist
coface
Why Field Service is Rated #1
More Ideas to Move Your Service Organization Forward, Faster.
With 30+ speakers from industry leading companies, Field Service is your best opportunity to learn from your competitors and develop key strategies that will help you have a transformative impact on your organisation
Greatest ROI for Being Out Of the Office.
With twice as many sessions, streams and roundtables to choose from than any other service event in Asia, you’ll design an engaging 2-day schedule around your priorities to get you the most ROI.
Senior-Level Networking like You’ve Never Seen Before.
With more private, VIP, executive-level sessions, you’ll join 150+ total attendees across all service industries ensuring the highest quality networking and strategy sharing with your peers. Through our cross-industry approach, you’ll also have access to innovative content to help you solve your biggest challenges.
GREAT EXPERIENCE
“Finally able to meet again face-to-face with the experts across multiple services industry. Great annual event to connect, learn, re-learn, and share!”
Jimmy Auw
Director of APAC CX, Technical Support, & PMO
Lenovo
QUALITY FACETIME
“An excellent summit for service leaders to collaborate, find innovative ideas to fix challenges and gain insights to transform the future of Field Services.”
Gaurav Iyer
VP, Global Field Services, Country Director – Singapore
Speedcast
VERY EFFECTIVE
“The smaller groups at eye-level with participants are the most beneficial for me to share relevant content.”
Martin Fischer
VP Global Service & Customer Care
Zeiss Business Group Microscopy
All The Major Players in One Place
Service leaders from Asia's largest manufacturers and commercial services organizations as well as small-to-medium sized businesses.
“The perfect selection of topics delivers actionable solutions to address the biggest field service challenges currently facing us”
Christian Schmid, Head Global Service Operations, Belimed AG
