The Most Interactive Service and B2B CX Conference in Asia
From beautiful Sentosa, Singapore, Field Service & B2B CX Asia is where you'll find valuable connections in a fun environment.
“By far the leading Field Service conference in Asia”
“Really inspiring to see so much customer focus”
“Unbeatable opportunity to showcase our products and capabilities”
What is Field Service & B2B CX Asia?
A community of Field Service & B2B CX professionals – Heads of Customer Success, Service, Support and B2B CX – from the top 100 Asian Manufacturing, Telco, Utilities and Oil & Gas companies sharing best practice.
Don’t miss this opportunity to listen to inspirational stories and take part in small, interactive working groups to drive forward your field service & B2B CX strategies, update your service excellence knowledge, delight your customers and drive profitability!
2019 Featured Speakers Included
Global Head of Field Services
Global VP of Service
VP of Service Management
Head of Customer Excellence, APAC
Overseas Service Director
VP of Customer Field Services, Broadband Business
Principal, Field Service Delivery
Head of Network Support & Customer Acquisition
Head of Service Experience
Head of Service Operations, Central APAC
GM of Customer Operations & Service Excellence, Australia
APAC Head of Aftersales Dealer Operations
What You'll Learn
At Field Service Asia, we are obsessed with ensuring we are discussing your top challenges to find results to bring back to your business.
You’ll figure out how to:
Master connected service and IoT to provide better service and drive revenue and growth
Master the diverse Asian workforce to build a culture of customer success and empower your workforce
Master the voice of the customer to delight them at every touchpoint
The Field Service Asia Experience
Through small-group formats, learn how companies in Asia are transforming their service & B2B CX operations from a pure product focus to a customer outcome-based focus.
Learn from ‘Who’s Who’ in Asia
In just 2.5 days, you will be connected to more service & B2B CX leaders from top companies to you help shape the future of your industry amongst your peers.
Cutting Edge Technologies
Through peer-to-peer discussions, you’ll discover how your colleagues are using digital technology like IoT and remote diagnostics to increase service revenues, improve service operations and enhance customer experience.
Bring the Team
Companies are sending teams to Field Service Asia in November to develop integrated strategies to achieve service excellence and drive profitability.
See into the future of Field Service & B2B CX
Demo The Tech That is Driving Service & B2B CX Innovation
Return to the Office Inspired and Armed with Immediate Action Items
Divide and Conquer Sessions Tracks for Maximum Learning
Collaborate On-Site for Total Strategic Alignment
Equip Your Team With Strategies for 2020 and Beyond
Save over 50% Per Person to Attend
Who Attends Field Service & B2B CX Asia
From the largest organizations in manufacturing, telecom, utilities and oil & gas, to small and medium-sized companies, Field Service & B2B CX Asia is for organizations who want world-class service and customer experience operations.