Over 180+ Registered – THE Leading Asian Service, Support and Customer Care gathering

Field Service Asia is on course to break all previous records and is on track to SELL OUT.

Will you join over 180+ of Asia’s Service, Support and Customer Success Leaders or be stuck in the office wondering where everyone is?

Don’t miss out the unbeatable opportunity to:

  • Stay current – Get the latest customer success and revenue and growth insights by learning from 60+ powerful speakers
  • Time saving – Obtain new ideas and feedback from others who may have already mastered the problem you’re facing
  • Fresh ideas – Gain the enthusiasm you need to return to the office and tackle new challenges
  • Get solutions – Find suppliers, clients and solutions for your business, or inspiration for your next big venture
  • Expand your network – Create, build, and nurture meaningful relationships from the top 100 companies in Asia

Get Inspired – 2019 Speakers Include:

Stephen Caulfield

Global Head of Field Services
Dell Technologies

Chetan Makam

Global VP of Service

Gaurav Iyer

VP of Service Management

Christiane Joussemet

Head of Customer Excellence, APAC
Fuji Xerox

Wang Yan

Overseas Service Director

Margaret Dizon

VP of Customer Field Services, Broadband Business

Globe Telecom

Digby Wilson

Principal, Field Service Delivery

Sunil Joglekar

Head of Network Support & Customer Acquisition
Tata Power

Suman Kargupta

Head of Service Experience
Reliance Jio

Jimmy Auw

Head of Service Operations, Central APAC

Rebecca Ullman

GM of Customer Operations & Service Excellence, Australia

Jamie Morais

APAC Head of Aftersales Dealer Operations

What You'll Learn

At Field Service Asia, we are obsessed with ensuring we are discussing your top challenges to find results to bring back to your business.

You’ll figure out how to:

Master connected service and IoT to provide better service and drive revenue and growth

Master the diverse Asian workforce to build a culture of customer success and empower your workforce

Master the voice of the customer to delight them at every touchpoint

The Field Service Asia Experience

Unrivalled Content

Through small-group formats, learn how companies in Asia are transforming its service operation from a pure product focus to a customer outcome-based focus

Learn from ‘Who’s Who’ in Asia

In just 2.5 days, you will be connected to more service leaders from top companies where you help shape the future of your industry amongst your peers

Cutting Edge Technologies

Through peer-to-peer discussions, you’ll discover how your colleagues are using digital technology like IoT and remote diagnostics to increase service revenues, improve service operations and enhance customer experience

Unbeatable field service insights from various industries”

Sudheer Shetty, Director Service Transformation, APAC

“Thought provoking insights into the area of customer service and field service”

Jamie Morais, Regional General Manager

“A very inspiring and worthwhile forum for small group peer to peer discussion and debate”

Martin Head, General Manager, Customer Service Excellence

Bring the Team

Companies are sending teams to Field Service Asia in November to develop integrated strategies to achieve service excellence and drive profitability.


Service and
Support Teams

See into the future of Field Service

Demo The Tech That is Driving Service Innovation

Return to the Office Inspired and Armed with Immediate Action Items

Divide and Conquer Sessions Tracks for Maximum Learning

Collaborate On-Site for Total Strategic Alignment

Equip Your Team With Strategies for 2019 and Beyond

Save over 50% Per Person to Attend

Who Attends Field Service Asia

From the largest organizations in manufacturing, telecoms and residential/commercial services, to small and medium-sized companies, Field Service Asia is for organizations who want world-class service and field operations.



Heads of Field Service




Interactive Roundtable Discussions


Days of inspiring content, networking and fun!