What is Field Service?

Field Service Asia is the ONLY conference for leaders of Service, Support & Customer Care from Asia’s leading manufacturers and residential/commercial services, focusing on how to embrace innovation, enhance service, maximize efficiency, engagement and growth and build the foundations for the future of optimized service.

Our highly interactive agenda mixes case studies, roundtables and debates with a multitude of small-group formats ensuring you find real solutions to every one of your pain points.


Key benefits of attending

  • 80% global and regional heads speaking: amongst the 50 service leaders providing you with new insights and new solutions to your daily challenges
  • Spotlight on powering customer satisfaction: how can you master field service in the new customer economy? How can you ensure your people deliver a first-class service every time?
  • Maximising revenue and growth: how to master the Asian business model? How can you transform your field service organisation into a profit centre?
  • “Winner takes all” head-to-head debates: The rise of robots puts you on the brink of a jobless future. Outsourcing is the only way you can provide direct field technician support to your entire customer installed base. Now's the time to transition to XaaS (Anything-as-a-Service).
  • 6 interactive streams: Leave no stone unturned during deep-dives on how to master tools and technology, customer experience, strategic workforce management and logistics and spare parts
  • Toolbox talks: Pick the topics that will make the biggest impact on achieving your 2018 priorities. Through facilitated discussion, you’ll tap into the collective expertise of your peers. Your toolbox will be overflowing!
  • Deep-dive country clinics: What are the critical success factors for succeeding in Japan, China, India and SE Asia?
  • Technology benchmarking pre day: This highly interactive pre day workshop has been specifically created to give you an unbeatable, time-saving opportunity to meet and compare the leading technology platforms in one afternoon of networking alongside your peers


Guests & Speakers




Hour of Structured Networking


Interactive Sections

Be Inspired. Learn From

Arnaud Allouche

Global Head, Field Customer Services & Support
Hitachi Data System

Mohd Kamarul Azmi Mohd Nordin

Head of Field Operations, Service Operations Division

Toshio Ono

Deputy Group Leader, Service Engineering Group, Customer Support
Mitsubishi Aircraft Corporation

Ramyang Pandya

Vice President – Client Services & Delivery, India Business & Operations
Tata Communications Transformation Services

Francis Ngkaion

Regional Service Operations Head

Vasiliy Krivtsov

Director, Reliability Analytics

Daryl Check

Executive, Service Delivery TSS Asia Pacific, Global Technical Services (GTS)

Sae Kwon

Vice President, Technical Services - Asia Pacific, Japan, & Greater China

“I attend many conferences per year, but if I could only attend one event per year it would be Field Service.”

Joe Arcuri, District Sales Manager, Click Software

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