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What is Field Service?

Where the top minds from Asia’s biggest manufacturers, telecoms and residential/commercial services gather to brainstorm how to build world-class service and support operations. With innovative content focused on transforming service priorities, Field Service Asia is designed to help take your programme from a traditional customer care center to a revenue generating resource.

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“A must-attend event and definitely a value-add for our service in APAC - the smaller group formats in particular are the most beneficial to me"

Martin Fischer, VP Global Service and Customer Care, Zeiss Microscopy

Be Inspired. Learn From:

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Hank Stokbroekx
VP of Enterprise Services 
Huawei
How to prosper when fast unpredictable change is a certainty

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Mynool Hossain
Vice President, Customer Experience
Robi Axiata
Achieving a complete omnichannel customer experience

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Anila Frederick
Head of Customer Service Operations 
Telstra
Is there a glass ceiling for women field service professionals?

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Pierre Betoliere
Head of Field Service Operations, APAC, Middle East, Africa & South America 
Schneider Electric
Internal training and development programmes that motivate and retain top talent

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Francis Ngkaion
Regional Head of Service Operations 
Caterpillar
What will the next 5 years bring?

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Sudheer Shetty
Director of Service Transformation, APAC 
OTIS
How to seamlessly align service, sales, and marketing

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Jamie Morais
Head of After Sales Dealer Operations, APAC
Nissan
Monitoring and managing customer satisfaction

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Robinson Uy
Technical Audit Lead & Former VP of Technical Services, Meralco Energy
Meralco 
Change management to gain a competitive edge

A MUST NOT MISS FOR 2018

Azran Osman-Rani

- TEDx Speaker, Ex-CEO, iflix & Air Asia X

Giving an exclusive talk on Harnessing the power of diversity and inclusion for innovation

180+

Heads of Field Service

250+

Attendees

45+

Interactive Roundtable Discussions

3

Days of inspiring content, networking and fun!

Who Attends Field Service Asia

From the largest organizations in manufacturing, telecoms and residential/commercial services, to small and medium-sized companies, Field Service Asia is for organizations who want world-class service and field operations.

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“Provides first class insights and solutions for future challenges combined with the power of human networks"

Toshio Ono, Head of Service Engineering Group, Customer Support, Mitsubishi Aircraft Corporation