Field Service Connect Asia 2021

10 August, 2021


Field Service Asia Testimonials

“An insightful agenda containing high quality speakers with great networking, an essential event for any field service manager and head.”

Mark van der Wolf, Global Head of Service & Projects, MOBA

“Gave me plenty of fresh new ideas on how we can improve our service business”

Bjorn Ten Tusscher, Head of Service, SEA & Pacific, TRUMPF

“Great event to learn, share, and discuss new ideas with best persons in this services industry”

Jimmy Auw, Head of Service Operations, Central APAC, Lenovo

“The FS Asia event was worth our while to attend with many prospective companies looking for advice and solutions for their diverse Field Service needs. FS Asia has proven yet again to be an excellent field service forum to showcase our products and capabilities with an outstanding mix of senior attendees.”

Ben Hartman, Sales Manager, APAC, Astea International

“I found it inspiring to see so much customer focus”

Vanessa Oakley, GM, Strategy & Business Operations, Chorus

“The perfect selection of topics delivers actionable solutions to address the biggest field service challenges currently facing us”

Christian Schmid, Head Global Service Operations, Belimed AG

“The line-up of speakers, their energy and enthusiasm was felt throughout the entire conference. WBR’s coordination was at the top level and enabled the environment for a fruitful professional exchange. I’m personally taking back a couple of quite clever business ideas, and the “Case Study Revolution” format of discussion was my favorite! I’d highly recommended this conference for those who have not attended yet. Your time will certainly not be spent in vain!”

Vasiliy Krivtsov, Director, Reliability Analytics, Ford

“It is very relevant event to any service industry to leverage each other’s experiences to re-imagine the way how we run our service organization today. It is THE event to get fresh and innovative ideas in such a disruptive economy area.”

Joseph Chua, Head of Strategic Services for APAC, Abbott Diagnostic

“It a great platform conference for service leaders in ASPAC (a highly diverse and dynamic market) to come together, to connect share and learn about the challenges tools & processes, they use to deliver a great service levels in meet in customer expectation”

Ravinthran Dhamodaram, Director Customer Service ASPAC/ Ortho Care, Ortho Clinical Diagnostics

“Field Service Asia offers Service professionals a unique chance to understand the state-of-their-art and catch true insights on how to approach challenges to achieve better outcomes for customers and company. As the only such conference in Asia, I strongly recommend Asian-based companies to participate, share and learn in this event.”

Ronald Zielinski, VP, Global Customer Service, Coherent

“The event was very well attended and, with a strong line-up of speakers and a solid selection of topics, ensured that all participants maintained a laser focus on the challenges faced by service professionals in this highly diverse and complex region, and how best to address them."

Alex Leroux-McCarroll, Regional Head of APAC, SightCall

“The smaller groups at eye-level with participants are the most beneficial for me to share relevant content. Definitely a value-add for our Service in APAC, and a must event to attend now.”

Martin Fischer, VP Global Service and Customer Care, Zeiss Business Group Microscopy

“It's indeed very helpful for me attending this event to learn and network with other industry service leaders who are sharing their best practices.”

Joseph Chua, Head of Strategic Services for APAC, Abbott Diagnostic

“Field Service Asia provided a very worthwhile forum for peer to peer discussion and debate. The interactive sessions with Service Leaders from diverse industries was particularly useful for generating new ideas on how to reduce customer effort and improve customer experience”

Martin, General Manager, Customer Service Excellence, Fuji Xerox

“Thought provoking insights into the area of Customer Service and Field Service”

Jamie Morais, Regional General Manager, Nissan Motor

“With such a broad representation of many of the main participants, it is the perfect forum in which to learn how my peers from all sides are tackling the many issues facing the markets today.”

Anuraag Bhatnagar, Head of Service & Support, APAC, Kathrein Group

“Inspirational! An event focused on tangible takeaways for the field service leaders delivered by the top players.”

Edmund Cheng, Head of Customer Service, Mercedes-Benz Centre, Cycle & Carriage

“This is my first time attending Field Service Asia and I was impressed by the openness of the attendees in discussing the trends and challenges across many different industries and the highly interactive nature of the sessions. It was a success and great learning experience for everyone I’m sure!”

Tony Chan, Director of Service Project and Technology, Glory Global Solutions

“Field Service Asia has a broad agenda with highly relevant topics for field service professionals to gain new insights, find solutions to your current challenges and inspiration for future improvements.”

Trond Lillebo, VP of Global Field Services, Inmarsat

“Worthwhile event with the right mix of individuals across many industries, which typically wouldn't have the opportunity to share their ideas and opinions”

Jordan Argiriou, Head of Service APAC, QIAGEN

“Field Service Asia is the opportunity to make us look at the future to prepare our present.”

Pol Llahuna, Global Service Logistics Head, Schneider Electric

“The APAC region has a set of unique customer, geographic and socio-economic challenges, and bringing together a conference like this focused on our region specifically is invaluable. The opportunity to network and discuss common challenges and solutions across multiple service industries provides great insight into possible solutions for our own business”

David Harding Area Service Director APAC, Abbott Diagnostics

“Great insight from various industries with latest technological trends that can be used to improve service business”

Sudheer Shetty, Director Service Transformation, APAC, OTIS

“The conference provides excellent insights and covers all field service key aspects”

Zahari Abdul Jalil, Director of Operations, On Site Services

“Excellent coverage of content and relevant and polished speakers”

Rod Stevens, APAC Field Services Senior Manager, Netapp

“Only at Field Service Asia you can connect with ideas and people, share solutions, to help your vision for your business”

Toshio Ono, Former Global Head of Service, Mitsubishi Aircraft

“An excellent field service forum to showcase our products and capabilities with an outstanding mix of senior attendees.”

Scott Sobera, SVP of Sales, Help Lightning

“Field Service Asia was an excellent opportunity to network. The quality of the presenters and delegates is world class. We highly recommend the event”

Fabrizio Battaglia, Partner, Global Partners

“Very valuable interactions with customers and partners from the entire region”

Emmanuel Lapierre, SVP Sales, Sightcall

“Good place to connect with like minded service professionals”

Deepa, Director of Digital Operations & Process Excellence, GE Healthcare

“Excellent opportunities to learn about F/S in different businesses and a chance to learn about innovation already in place or to be in the future”

Katey Kim, Global Forecast and Planning manager, Edwards Vacuum (part of Atlas Copco group)

“Very good and well organised. Love that there is round table discussions and sharing sessions on different cultures for those who are doing business overseas”

Emily Ng, Strategy and Development Leader, IBM Innovations Services

“The event discusses relevant and real challenges in the industry, and an effort to combat that”

Kezang Choden, Asst. GM, Contact Center, Bhutan Telecom

“It's my first time to join Field Service Asia, a lot of interesting topics from panel, roundtable discussion and also from vendors. I learned a lot from this event”

Prayoon Sonjai, Team Manager, Service & Support, Roche Diagnostics Asia Pacific

“Field Service Asia Conference is a solid platform of global network on business transformation for the futures”

KK Wong, Parts & Service Manager, UMW Heavy Equipment

“A great avenue for service leaders to share experiences and brainstorm ideas for the future”

Sarina, Regional Aftersales Senior Manager

“Field Service Asia delivers the widest portfolio of service related topics. A must for any service delivery organisation and solution provider”

Alan Peart, Alliances And Channel Manager, EMEA & APAC, Trimble

“Field Services Asia is an ideal way to learn and network. There is a mindset of sharing throughout the conference which leads to some good conversations, idea sharing and lessons learned”

Ross Cheetham, Field Support Manager, NetApp

“It was quite an engaging and hands-on session to learn about service management from various industries and providers. Quite Impressed with the organizers’ attention to details and hosting the entire programme”

Pramod Chalak, Global Service Lead, Vodafone Group

“There were various service industries joining and you gained lot of knowledge from this event including your network expansion.”

Naramon Pancharoen, General Manager, Nissan Motor Asia Pacific