Focus Day – Tuesday, 7 November 2023

9:00 am - 9:05 am Opening Remarks: Gladys Caligagan, Conference Director, Field Service Asia

9:05 am - 9:10 am Chairperson Opening Remarks: Ron Zielinski, SVP, Global Customer Service Leader, Coherent

Ron Zielinski - SVP, Global Customer Service Leader, Coherent

9:10 am - 9:40 am Opening Keynote Panel: Taking a user-centred approach to tech implementations – How can you focus building a tech which can help operationalize newer solutions and solve customer challenges now and into the future?

Martin Head - General Manager, Customer Support Innovation, FUJIFILM Business Innovation Asia Pacfic Pte Ltd Sockalingam Muthiah - Head of Services, APAC, HERE Technologies Pei Ee Chan - Head of Service, GEA Singapore

9:40 am - 10:10 am Round Table Host Introductions: A 5-minute introduction to each initiative involved today - What is their USP and what benefits do they bring?

10:10 am - 10:25 am Quick Coffee Break (15 mins)

10:25 am - 11:40 am 3 x Technology Round Tables: Meet 1-3 of the newest technology offerings with your peers to establish who best meets your business needs (25 minutes per session)

11:40 am - 11:55 am Quick Coffee Break (15 mins)

11:55 am - 1:10 pm 3 x Technology Round Tables: Meet 4-6 of the newest technology offerings with your peers to establish who best meets your business needs (25 minutes per session)

1:10 pm - 1:10 pm Networking Lunch & End of Field Service Asia Focus Day 2023