Media Center (2019)

Field Service Asia 2019 Benchmarking Report

Discover where Field Service is headed in the short to mid-term, and what the key industry players are planning in this latest survey with our attendees for Field Service Asia 2019.We conducted interviews with the Heads of Service, Support, Aftersales and Customer Care from Asian and Global top companies, who gave they views on the current trends, challenges, and investments in regards to Field Service Management.

Field Service Asia 2019 Innovation Briefing

The 2019 Innovation Briefing focuses on using after-sales service and support as new means of revenue and differentiation. We outline real world challenges faced by companies such as diminishing talent pool and increasing customer demands. At the same time, these companies adapted to these challenges through the use of modern digital technologies, providing better, efficient, and timely support and service to their customers.

Field Service Asia Insights Report 2019

To discover what the key industry players are planning over the short to mid-term, we have compiled the findings from our latest survey conducted with the attendees of Field Service Asia 2018.The following graphs provide insights into some of the key challenges, the hottest topics and investment priorities for some of the biggest companies operating across the globe.

Field Service Asia 2018 Profiling Report

To discover what the key industry players are planning over the short to mid-term, we have compiled the findings from our latest survey conducted with the attendees of Field Service Asia 2018.The following graphs provide insights into some of the key challenges, the hottest topics and investment priorities for some of the biggest companies operating across the globe.

Field Service Asia Attendee List

With job titles such as CEO Mobility Customer Service, Senior Vice President - Global Service & Customer Care, Director of Customer Experience, Head of Field Support, Head of Operations, Vice President, Customer Service & Support, Field Service Asia is the only APAC conference dedicated to the service, support & customer care industry.Click on the thumbnail to find out more attendee information for Field Service Asia 2019.

Field Service Asia Innovation Briefing

In this first ever Field Service Asia Innovation Briefing, we give you a snapshot of how Asia is the new up and coming marketplace for field service, and how a few advanced service technologies are supplying instant communication, seamless cross-channel support, unique customer journeys, and a higher degree of transparency to their customers.