Field Service Asia 2019

12 - 14 November, 2019

Amara Sanctuary Resort Sentosa, Singapore

65 6722 9455

Alain Bienfait, Head of Service, APAC at KONE

Alain Bienfait

Head of Service, APAC

Check out the incredible speaker line-up to see who will be joining Alain.

Download The Latest Agenda

Day 1- Wednesday 13th November 2019

Wednesday, November 13th, 2019

1:55 PM Case Study Interactive: Artificial Intelligence - The road to zero unplanned downtime

Alain presides over the businesses of elevators, escalators and doors, covering the Asia Pacific region. With more than 15 years in the service business in the elevator, HVAC and consumer goods, he has worked in many leading companies, focusing on bringing the best customer experience in both Europe and Asia. In this interactive session, Alain will share how to use artificial intelligence and its own historical data to master the road to zero unplanned downtime.

•How to apply analytics to historical data,  structured and unstructured to allow predictions based on the machine’s present state
•How to increase your first time fix rates and minimize parts consumption
•How to meet future demand for high-density development in order to bring more value to your customers