Anggun Himawan manages end-to-end customer journey and interaction for XL Axiata's prepaid product subscribers to ensure its consistency and simplicity across traditional and digital touchpoints. He serves as the customer advocate to balance customer expectations with business goal by implementing a design thinking approach. Anggun has 18+ years of experience developing innovative and award winning mobile app, web based software and branded interactive digital experience for various sectors, from finance/banking to education, telco, consumer goods, government, and social. Prior to XL Axiata, Anggun was a product manager at Grameen Foundation, a global non-profit organization that create a breakthrough solutions to empower the poor. Anggun also run an ecotourism projects during weekend to help rural areas near Jakarta Indonesia develop tourism product. He holds degrees in BA-Industrial Design and MBA-Strategic Innovation