Field Service Asia 2019

12 - 14 November, 2019

Amara Sanctuary Resort Sentosa, Singapore

65 6722 9455

Anggun Himawan, Head of Customer Experience at XL Axiata

Anggun Himawan

Head of Customer Experience
XL Axiata

Check out the incredible speaker line-up to see who will be joining Anggun.

Download The Latest Agenda

Day 1- Wednesday 13th November 2019

Wednesday, November 13th, 2019

4:50 PM Panel Interactive: How can you use the voice of the customer to drive service strategies, improve the customer journey, and increase Net Promoter Scores?

•How can you explore the best platforms to identify customer pain points?
•How can you uncover high levels of effort to pinpoint areas that will give you greatest ROI?
•How can you use lessons learned and best practices around using Voice of the Customer?
•Is NPS the most effective way to get feedback from your customer to build and maintain their loyalty?
•How do you measure NPS results over time – both the overall score, and the breakdown of scores in each category?

4:30 PM Indonesia – Fireside Chat Interactive: Brace for the boom – How can you position your company in this crowded and upcoming market?

In this innovative and interactive format, spend 25 minutes listening to a best-practice panel discussion before the moderator challenges you as an audience to find a solution to one of their key challenges. You’ll then engage in a small interactive roundtable discussion before each group presents its conclusions to the audience. You will surely be able to take away different approaches to the same challenge from your fellow industry peers.