Day 1- Wednesday 13th November 2019
Wednesday, November 13th, 2019
Field service management is becoming more technologically-driven and demanding with every year that passes. Your customers expect instant service, staff want more advancement opportunities, and the number of systems you manage continues to balloon. You’re getting crushed under the weight of the always-on customer. Furthermore, it’s a real challenge finding field service talent who have both the technological background and customer-facing skills necessary for succeeding in today’s market. Join this interactive panel discussion with leaders from Telstra, Schneider Electric, Dell Technologies and Moba Group where you will learn:
•How can you bridge the gap and hire the best of the best?
•How can you figure out what challenges your field force is facing?
•How can you better motivate, engage and inspire your field techs?
•How can you incentivize employees to do outstanding work? And create a healthy team culture?
•What metrics and measurements should you put in place to track performance?
•How can you leverage smart technologies like chatbots and AI to free up your agents to work on helping customers?
In this innovative and interactive format, spend 25 minutes listening to a best-practice panel discussion before the moderator challenges you as an audience to find a solution to one of their key challenges. You’ll then engage in a small interactive roundtable discussion before each group presents its conclusions to the audience. You will surely be able to take away different approaches to the same challenge from your fellow industry peers.