Field Service Asia 2019

12 - 14 November, 2019

Amara Sanctuary Resort Sentosa, Singapore

65 6722 9455

Christiane Joussemet, Head of Customer Excellence, APAC at Fuji Xerox

Christiane Joussemet

Head of Customer Excellence, APAC
Fuji Xerox

Check out the incredible speaker line-up to see who will be joining Christiane.

Download The Latest Agenda

Day 1- Wednesday 13th November 2019

Wednesday, November 13th, 2019

2:50 PM Power Panel: Meeting customers where they are – How can you ensure that every touch point brings your clients happiness so they keep coming back?

•How can you eliminate obstacles and reduce the buying friction whether your customers are connecting online, speaking with representatives or meeting a rep face to face?
•How can you ensure that everyone in your customer service team has outstanding product knowledge?
•How can you deeply understand your customers to create personal relevancy?

4:50 PM Panel Interactive: How can you use the voice of the customer to drive service strategies, improve the customer journey, and increase Net Promoter Scores?

•How can you explore the best platforms to identify customer pain points?
•How can you uncover high levels of effort to pinpoint areas that will give you greatest ROI?
•How can you use lessons learned and best practices around using Voice of the Customer?
•Is NPS the most effective way to get feedback from your customer to build and maintain their loyalty?
•How do you measure NPS results over time – both the overall score, and the breakdown of scores in each category?