Day 1- Wednesday 13th November 2019
Wednesday, November 13th, 2019
•How can you eliminate obstacles and reduce the buying friction whether your customers are connecting online, speaking with representatives or meeting a rep face to face?
•How can you ensure that everyone in your customer service team has outstanding product knowledge?
•How can you deeply understand your customers to create personal relevancy?
•How can you explore the best platforms to identify customer pain points?
•How can you uncover high levels of effort to pinpoint areas that will give you greatest ROI?
•How can you use lessons learned and best practices around using Voice of the Customer?
•Is NPS the most effective way to get feedback from your customer to build and maintain their loyalty?
•How do you measure NPS results over time – both the overall score, and the breakdown of scores in each category?