David is a passionate advocate for delivering solutions to customers, in a service model where the customer sees the service organization as a true partner. David is a 22-year veteran of Abbott. He has lived the life of both a field service engineer and a service manager in Australia, where he spent the first 8 years of his Abbott career. In 2005, David and his family relocated to Dallas, Texas where he has spent the last 13 years at Abbott in new product development, bringing service experience to the R&D instrument design process and ensuring Abbott instruments are designed for serviceability. Most recently, he was the Director of Global Service for the launch of Abbott’s latest range of innovative diagnostic analyzers. David relocated to Singapore in June 2018 with this new position. David’s focus in APAC is to discover the formula for successfully balancing cost efficiency, providing exemplary customer support, running a profitable business unit and attracting, retaining and developing top talent. He would also like to discover the secret of fitting 18 hours of work into a 12-hour work day. One of his highest priorities is to continue to transform Abbott service in APAC from the traditional reactive break-fix support function to a fully integrated proactive and predictive customer-solutions model.