Francis Ngkaion

Francis brings 20 years of field experience to his role as the Service Operations Strategy Manager for ACAM, ensuring consistent deployment of global initiatives that shape Caterpillar's service strategies in Asia Pacific, Africa, The Middle East and The Commonwealth of Independent States. Starting his career as a Marketing Trainee, Francis has worn many different hats at CAT, including Marine and Petroleum Engineer, District Representative, Mining Customer Support Manager and most recently, Learning Center Manger for Asia.  His expertise covers Service Engineering and Operations, Equipment Management, Process Improvement, and Technical Learning and Development. Currently based in Singapore, Francis is a global citizen. When not busy connecting with his colleagues around the world, Francis enjoys scuba diving, playing baseball with his 4 boys and cooking for his family.