Jamie Francis Morais is the General Manager of Aftersales Operations for Nissan Motor Asia Pacific is spearheading Nissan’s initiative in this region to build excellence in Nissan’s Customer Service experience through operational and process improvements activities, as well as developing a more profitable business model for the Nissan dealerships. Based previously for Nissan in Malaysia, Vietnam and now in Thailand; Jamie brings a wealth of knowledge in Aftersales and Customer Service, from 13 years of experience in Toyota Motor Europe, Proton Cars and BMW in Malaysia. More recent achievements include leading the Nissan team in Vietnam to move Nissan up in the J.D. Power CSI rankings from the Bottom 3 to the Top 2 in a short span of 2 years. Under his leadership, Nissan Vietnam had also broke records in terms of spare parts sales and service revenue, by leveraging on customer data management to increase dealer profitability, and at the same time increase customer retention rates. Now leading the Aftersales Operations for Nissan across Asia & Oceania, Jamie will share what works across all our countries, and what’s specific to each country.
Check out the incredible speaker line-up to see who will be joining Jamie.
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