Day 1- Wednesday 13th November 2019
Wednesday, November 13th, 2019
In this innovative and interactive format, spend 25 minutes listening to a best-practice panel discussion before the moderator challenges you as an audience to find a solution to one of their key challenges. You’ll then engage in a small interactive roundtable discussion before each group presents its conclusions to the audience. You will surely be able to take away different approaches to the same challenge from your fellow industry peers.
Day 2- Thursday 14th November 2019
Thursday, November 14th, 2019
The wall between sales and service activities is crumbling within many companies. Organizations are recognizing the potential of field service as a source of new revenues – and a valuable tool in strengthening customer loyalty. In this panel, you will hear from our panel of experts the opportunities enabled by better integrating service and sales activities, the challenges of realizing this revenue, and provides information on the tools, software, and strategies that top-performing companies utilize to grow that revenue.
•How can you use contract service negotiations to generate real value for your organisation?
•How can you achieve cost, waste and risk reduction as well as process simplification and improved delivery?
•How can you build a compliant and clear contract by engaging the right stakeholders and partners?
•How can you create an effective communication channel between your suppliers & business partners for better contract execution?
Focus Day - Tuesday, 12 November 2019
Tuesday, November 12th, 2019
We already know that for a company to thrive, it's not only needed to adopt new technology to make processes more efficient, but one of the most important aspects is how willing your stakeholders are to adapt to change, and what is needed to make the execution easier. Listen to our panel of experts, who will help you prepare your questions to ensure you fully recognise the pros and cons of choosing a technology platform:
•The technology paradigm – How can you establish which initiative you should be supporting and why?
•When evaluating new technology platforms, what are the key areas you should be testing and looking out for?
•What different technology platform models can help you prosper?
•How can you establish what platform is best suited to fit into your current workflow?
•What is your decision making process in choosing which vendor to use?
•What do you think is the next big thing in field service?