Field Service Asia 2019

12 - 14 November, 2019

Amara Sanctuary Resort Sentosa, Singapore

65 6722 9455

Margaret Dizon, VP of Customer Field Services, Broadband Business at Globe Telecom

Margaret Dizon


VP of Customer Field Services, Broadband Business
Globe Telecom

Check out the incredible speaker line-up to see who will be joining Margaret.

Download The Latest Agenda

Day 1- Wednesday 13th November 2019

Wednesday, November 13th, 2019


10:50 AM Keynote Panel: How can you give your business a 360 degree view of your customer that enables you to improve CX and grow your bottom line?

Whether you’re trying to out-service a competitor or disrupt an entire in­dustry, creating less friction and being more convenient for your customers should be your strategy. When you raise the convenience bar, you create the next level of amazing customer experience. And, when you do, your customers will reward you with their money, their loyalty and their referrals. That’s the advantage of having a 360 Degree customer view. Join this panel where our experts from Globe Telecom, Schindler, GE Healthcare, Chorus and ClickSoftware  share their secrets to customer success with you:

•How can you close the communication gap and eliminate disconnect between your sales and service teams?
•How can you map out every touch point your customer has with any aspect of your company and look for ways to reduce friction?
•How can you ensure that customer needs are met and service expectations can be addressed whether customers interact with the CRM or a field service technician?
•How can you give your sales teams visibility into the products and services used by a customer to help them identify opportunities and make cross-sells and up-sells?
•How can you create an enhanced visibility into your customer to get more sales opportunities, better sales performance, and a better bottom line?

1:55 PM High Tech & Telco - Panel Interactive: How can you ensure high reliability of mission-critical network equipment, optimize service operations, and exceed customer expectations?

In this innovative and interactive format, spend 25 minutes listening to a best-practice panel discussion before the moderator challenges you as an audience to find a solution to one of their key challenges. You’ll then engage in a small interactive roundtable discussion before each group presents its conclusions to the audience. You will surely be able to take away different approaches to the same challenge from your fellow industry peers.

Day 2- Thursday 14th November 2019

Thursday, November 14th, 2019


3:40 PM Philippines – Fireside Chat Interactive: The fast-emerging market – How can you get your strategy right for this educated, English-speaking workforce?

In this innovative and interactive format, spend 25 minutes listening to a best-practice panel discussion before the moderator challenges you as an audience to find a solution to one of their key challenges. You’ll then engage in a small interactive roundtable discussion before each group presents its conclusions to the audience. You will surely be able to take away different approaches to the same challenge from your fellow industry peers.