Marko Akras

Konecranes manufactures and provides maintenance services to Cranes in various industries and Ports, whereas Kone manufactures and maintains elevators and escalators.

Marko is responsible for the Konecranes service customer experience, global parts operation and technical support. His most essential part of responsibilities was to manage Konecranes service business transition, which included development and implementation of harmonized offering, processes and tools (e.g. service management system having technicians equipped with modern mobile tools, digital services for the customer with fully visibility to their assets, service and operation history, etc.). After his time in global service he has implemented these changes in APAC and integrated Konecranes and Demag service businesses into one organization sharing the same processes and tools.  He believes that many of the companies are going through the similar exercises/programs as the digitalization and the “smarter” machines or assets equipped with the sensors are been connected to the network and businesses are able to leverage the data from field operatives and machines to improve/lift their customers businesses.