Day 1- Wednesday 13th November 2019
Wednesday, November 13th, 2019
Future business success depends on providing superior customer service. Organisations are turning to field service for brand differentiation and new revenue streams, so ensuring your mobile workforce has the same capabilities as your office-based colleagues is critical for the customer experience and employee experience, alike. With a connected, intelligent field service platform you can empower your back-office and front-line mobile employees to deliver elevated service.
Matthew is responsible for collaborating with a wide range of stakeholders across the business to help scale the organisation and scale the success of Salesforce's suite of Customer Service/Experience solutions. In this session, you will learn:
•How to differentiate and grow your field service operation to exceed customer expectations
•How to equip field technicians to get the job done quickly and effectively
•How to impact key metrics including increase revenue, decrease costs, and increase customer satisfaction