Mynool has more than 16 years of experience in telecommunication industry of Bangladesh in multiple leadership positions of customer experience domain. At present he is leading the contact experience team who is responsible for customer experience from inbound contact centers, non-voice channels and telesales in country’s largest 4G and the only dual-brand mobile phone operator, Robi Axiata Limited. Mynool possess sound knowledge on various contact center solutions & CRM architecture, work force management, IVR, USSD and self care apps. Mynool takes pride to launch country’s 1st virtual customer service center – online airtel experience center ‘OAEC’ that won the Asia Communication Award 2015 under best customer service initiative category. He is an international speaker by passion who loves to share his experiene, knowledge and wisdom as a subject matter expert in contact center & customer experience management, omni-channel strategy, cost optimization, optimizing profitability through operational efficiency, process standardization, service quality enhancement programs, improve performance & efficiency, developing people, spearheading initiatives that strengthen customer service capabilities, expand revenue–generating capabilities & maximize ROI.