Ron Zielinski leads Global Customer Services for Coherent Inc., where he has been creating customer loyalty and improved financial outcomes for more than 30 years. Coherent is a Leader in the Photonics Industry with orders of >$1.5B, mostly recognized in Asia. Ron has worked directly in Asia since the late 1980s and has overseen strong company and service growth in the region while executing support models for the distinct needs of Scientific, Commercial and Industrial customers across the region. Coherent routinely enjoys customer satisfaction levels of >95%, service related revenues of >25% and double digit service revenue growth under Ron’s leadership.