Field Service Asia 2019

12 - 14 November, 2019

Amara Sanctuary Resort Sentosa, Singapore

65 6722 9455

Ron Zielinski, VP, Global Customer Service at Coherent

Ron Zielinski

VP, Global Customer Service

Check out the incredible speaker line-up to see who will be joining Ronald.

Download The Latest Agenda

Day 1- Wednesday 13th November 2019

Wednesday, November 13th, 2019

1:55 PM Japan & South Korea – Interactive Fireside Chat: How can you prosper in the rapidly expanding Japanese and Korean field service markets?

In this innovative and interactive format, spend 25 minutes listening to a best-practice discussion before the moderator challenges you as an audience to find a solution to one of their key challenges. You’ll then engage in a small interactive roundtable discussion before each group presents its conclusions to the audience. You will surely be able to take away different approaches to the same challenge from your fellow industry peers. 

4:30 PM Heads of Service Mastermind: Learn what your peers think about service profitability and growth and create strong connections to move your business forward

Get an “outside-in” unique point of view to discover diverse thinking that can transform your mindset—for both you and your business

Day 2- Thursday 14th November 2019

Thursday, November 14th, 2019

9:30 AM Keynote Panel: How can you improve revenue generation through service contract negotiations, design, and delivery?

The wall between sales and service activities is crumbling within many companies. Organizations are recognizing the potential of field service as a source of new revenues – and a valuable tool in strengthening customer loyalty. In this panel, you will hear from our panel of experts the opportunities enabled by better integrating service and sales activities, the challenges of realizing this revenue, and provides information on the tools, software, and strategies that top-performing companies utilize to grow that revenue. 
•How can you use contract service negotiations to generate real value for your organisation?
•How can you achieve cost, waste and risk reduction as well as process simplification and improved delivery?
•How can you build a compliant and clear contract by engaging the right stakeholders and partners?
•How can you create an effective communication channel between your suppliers & business partners for better contract execution?