Simon Griffiths

A graduate in production mechanical engineering, Simon has worked in product support for most of his career. Starting with the Caterpillar dealership in the UK and then moving to Caterpillar Inc in 1998, Simon has spent more than 25 years working with customers and dealers to improve their service operations. No stranger to airline food, much of Simon’s time at Caterpillar has been spent outside of Europe working in Africa, the Middle East and CIS. 

Simon’s current role is working as a Market Professional, which means working as an internal consultant focused on improving dealer service operations and coaching and developing Caterpillar’s new service reps as they venture into the field for the first time to work with dealers and their customers. 

A champion of the Caterpillar Production System (LEAN) for dealers, and with keen interest in getting things done in a simpler more efficient manner. Simon will talk about the challenges and opportunities presented to us as we look at harnessing new technologies that can help us support our customers, their machines and their businesses in ways not possible before. This means change for our support operations if we are to truly optimize our performance.