Field Service Asia 2019

12 - 14 November, 2019

Amara Sanctuary Resort Sentosa, Singapore

65 6722 9455

Stephen Caulfield, Global Head of Field Services at Dell Technologies

Stephen Caulfield


Global Head of Field Services
Dell Technologies

Check out the incredible speaker line-up to see who will be joining Stephen .

Download The Latest Agenda

Day 2- Thursday 14th November 2019

Thursday, November 14th, 2019


11:40 AM How Dell uses IoT to build a relationship between field services and our customers, improve efficiency and deliver enhanced customer experience

Stephen is responsible for Dell’s Global Field Services business and manages the delivery of warranty break fix services and Partner delivered Deployment services for Dell’s customers globally. He also provides executive leadership for Dell’s Bratislava site (Dell’s largest European site) where he acts as General Manager. Stephen plays a very active role in promoting diversity within Dell and is one of the founding executive members of Dell’s MARC program globally and in EMEA. He was recently nominated for a Courageous Leader award by the US organization White Men as Full Diversity Partners. In this interactive session, Stephen will shed light on:
 
·         How to put technology and predictive equipment insights into the hands of your service professionals to enhance proactive service and strengthen customer relationships
·         How to build a service platform that’s sustainable and flexible enough to grow alongside new technology integration
·         How to gather information using smart sensor technology and cloud systems
·         How to  turn data from customer equipment into predictive insights so you can stay ahead of potential issues