Field Service Asia 2019

12 - 14 November, 2019

Amara Sanctuary Resort Sentosa, Singapore

65 6722 9455

Sudheer Shetty, Director of Service Transformation, APAC at OTIS

Sudheer Shetty

Director of Service Transformation, APAC

Check out the incredible speaker line-up to see who will be joining Sudheer.

Download The Latest Agenda

Day 2- Thursday 14th November 2019

Thursday, November 14th, 2019

3:40 PM Case Study Interactive: How OTIS combined more than 30 years of remote monitoring experience with the latest in IOT to deliver an entirely new, connected experience

Inventor of safety elevator in 1853, OTIS is 12.3 Billion Dollar Company with 1.9 Million Elevators in maintenance worldwide. Sudheer is responsible for digital strategy and implementation of service productivity tools with apps, IoT, CRM, signature branding and change management for Global and Asia Pacific Region. He has indirect 7 people form Country Business Unit. Some of his key achievements include: Have deployed mobility tools and apps for key Asia Pacific countries enabling service business growth. His team has won a regional award for service growth, profitability and mod orders 2015. He has led and implemented service efficiency tools like automated Time Sheets, Service Reports, and exceeded YOY Repair sales bookings by 60 % for 2016. In this interactive session, Sudheer will shed light on: 

•How to put the latest technology and predictive equipment insights into the hands of your service professionals to enhance proactive service and strengthen our customer relationships
•How to build a service platform that’s sustainable and flexible enough to grow with the future of technology
•How to gather information using smart sensor technology and cloud systems 
•How to  turn data from customer equipment into predictive insights so you can stay ahead of potential issues