Day 1- Wednesday 13th November 2019
Wednesday, November 13th, 2019
•How can you eliminate obstacles and reduce the buying friction whether your customers are connecting online, speaking with representatives or meeting a rep face to face?
•How can you ensure that everyone in your customer service team has outstanding product knowledge?
•How can you deeply understand your customers to create personal relevancy?
Day 2- Thursday 14th November 2019
Thursday, November 14th, 2019
In this innovative and interactive format, spend 25 minutes listening to a best-practice panel discussion before the moderator challenges you as an audience to find a solution to one of their key challenges. You’ll then engage in a small interactive roundtable discussion before each group presents its conclusions to the audience. You will surely be able to take away different approaches to the same challenge from your fellow industry peers.