Field Service Asia 2019

12 - 14 November, 2019

Amara Sanctuary Resort Sentosa, Singapore

65 6722 9455

Suman Kargupta, Head of Service Experience at Reliance Jio

Suman Kargupta

Head of Service Experience
Reliance Jio

Check out the incredible speaker line-up to see who will be joining Suman.

Download The Latest Agenda

Day 1- Wednesday 13th November 2019

Wednesday, November 13th, 2019

2:50 PM Power Panel: Meeting customers where they are – How can you ensure that every touch point brings your clients happiness so they keep coming back?

•How can you eliminate obstacles and reduce the buying friction whether your customers are connecting online, speaking with representatives or meeting a rep face to face?
•How can you ensure that everyone in your customer service team has outstanding product knowledge?
•How can you deeply understand your customers to create personal relevancy?

Day 2- Thursday 14th November 2019

Thursday, November 14th, 2019

1:30 PM India –Fireside Chat: With a rapidly growing middle class and incentives to promote growth how can you succeed in the up and coming Indian Market?

In this innovative and interactive format, spend 25 minutes listening to a best-practice panel discussion before the moderator challenges you as an audience to find a solution to one of their key challenges. You’ll then engage in a small interactive roundtable discussion before each group presents its conclusions to the audience. You will surely be able to take away different approaches to the same challenge from your fellow industry peers.