As the CEO
and co-founder of ECENTA, Thorsten has supervised hundreds of CRM
implementations of global customers over the past 22 years. Before starting ECENTA, he worked at SAP, where he was responsible for
workflow management in the CRM product. Since founding ECENTA, Thorsten has supported hundreds of global
customers in their transformation journey in sales, marketing, commerce and
service. He is the author of the book
‘MySAP CRM Interaction Centre’
published around Contact Centre solutions together with SAP.
Check out the incredible speaker line-up to see who will be joining Thorsten.
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