Wang Yan has been working for Haier for sixteen years, which according to Euromonitor is the No.1 company in major home appliances for consecutive ten years with 7 major brand such as Haier, GE, Fisher&Paykel, Casarte, Candy and many others. He is responsible for Haier’s Overseas Service. They currently have 16 call centers in overseas market with 2,200+ agents and 13k+ service engineers for the field service.