03 - 05 November, 2020
Equarius Hotel, Singapore
LogMeIn (Past Sponsor)
At LogMeIn our mission is to simplify how people connect to each other and the world around them. Our cloud-based solutions make it possible for millions of people and hundreds of thousands of companies to connect and engage with their workplace, colleagues, customers and products anywhere, anytime.
For technical support, we do this via our powerful cloud-based application – LogMeIn Rescue – that empowers customer service agents to offer premium levels of remote support to people and the devices they use, no matter where they are.
Intuitive, innovative, and customisable remote diagnostic tools provide a seamless user experience and enable technicians to tackle both simple and complex issues easily and effectively.
And now with Rescue Lens, we bring the power of live interactive video to the support centre. Rescue Lens allows agents to see end user issues with their own eyes through a live camera feed from the user’s smartphone.
Using Rescue Lens, Field Services organisations can more readily identify issues, speeding time to resolution, increasing agent efficiency, and reducing truck rolls, all the while delighting customers with increased levels of service.