With millions of consumers confined to their homes and relying on stable and consistent appliance, gadget, service, and utilities performance, the role of customer-facing field operatives has assumed paramount importance. Many of these workers must now do their jobs in physical or social circumstances never encountered before -- while maintaining the conduct, demeanour, and level of service that demanding customers expect. Field service leaders from major industries across Asia Pacific came together to discuss how it is possible to motivate your mobile agents to become expert, all-round customer satisfaction agents and help customers during a crisis.
In this episode Danny talks to Rob Halsall, the Founder and Managing Director of the Executive Athlete, a leadership development and training, high performance coaching, commercial consulting and advisory firm. They share 6 Leadership Habits you can develop to Elevate, Inspire & Create.
What does it mean to develop a Crisis Readiness Mindset?
As part of the Field Service Asia 2020 Virtual Summit, Jan van Veen, Founder & Managing Director, moreMomentum, hosted an online discussion bringing together leaders of the field service management sector in the Asia Pacific region. The panelists included Alain Bienfait, Service Business Director, APAC, KONE, Martin Head, General Manager, Customer Support Innovation, APAC, Fuji Xerox, and Vanessa Oakley, GM, Strategy & Business Operations, Chorus NZ Limited.
In this episode of Digital Transformation & Leadership, Danny Levy talks to Martin Pasquier the Co-Founder and Managing Director at Innovation is Everywhere.
They talk through two points that will help you fast track your digital transformation, the idea and alignment. Where you can get the best inspiration and the importance of never moving alone when you want to drive forward change.
Kris Odland,Editor-in-Chief for Field Service News, Jan van Veen, Founder & Managing Director at moreMomentum, Danny Levy, Managing Director of Field Service Asia and Anila Fredericks, Head of Customer Service Operations, International Service Centres at Telstra discuss the challenges and changes in service business as the world enters a new normal post Covid-19.
Catch up with the Global VP of Service of Terumo BCT during Field Service Asia 2019.
Catch up with the Service Director of KONE Asia Pacific, Alain Bienfait during Field Service Asia 2019.
Marne Martin, President Service Management at IFS tells us why she thinks Field Service Asia is a must not miss event
Using Internet of Things for Proactive and Preventive Maintenance and Increasing Revenue Not Only of The Business but of the Customers as Well
The Internet of Things (IoT) has become one of the most important technologies available in the 21st century. IoT refers to any device which can be connected to the internet but is not used for browsing purposes.
How IBM and SAP’s Cognitive Field Service is Maximising the Performance of Field Service Technicians
With digital transformation still very much big news across all industries, IBM is teaming up with SAP to help field service companies accelerate their own evolutions.
Field service is on an upward trajectory all over the world, and one region is leading the charge to challenge the US dominance of the industry.
The Internet of Things (IoT) is revolutionizing the field service industry, and Caterpillar is deploying this exciting technology in its fleet of construction and farm vehicles.
China is one of the most densely populated regions in the world, and is home to around 1.4 billion men, women, and children. It takes a significant amount of infrastructure to service such a vast quantity of people, and nowhere is the need felt more keenly than in the healthcare system. Due in part to the impact of an aging population and the resultant increase in need for hospital visits and medical treatments, the demand for medical devices is growing at an exponential rate.
The sustainability of the field service workforce is a growing concern for all involved in the industry. How then can field service ensure that they are attracting the right talent to fill these roles?